Your Quality Companion Animal Hospital
Find us on FACEBOOK
Primrose Hill Veterinary Hospital welcomes insured
patients from all companies. When making your appointment, please inform
the receptionist whether you are insured and ideally provide us with your
insurance details. It is also a good idea to give your insurance company
a call before your appointment here to inform them that your vet has referred
your pet to PHVH for treatment.
Unfortunately, we cannot guarantee whether
treatment for your pet will be covered by your policy as there is huge
variation in insurance policies available. If you would like to know for
certain if treatment will be covered, we can complete
a pre-authorisation for the specific treatment - this is
unfortunately not possible with all insurance companies.
The Claims Procedure We would expect you to settle the cost of the
consultation and treatment first and we will then work closely with the
insurance company to help process your claim as quickly as possible so you are
not out of pocket too long.
When you come for your appointment, it is very
helpful if you can bring your insurance information (policy number, policy
document) with you as this may aid us in processing your claim.
You will have to make a separate claim for any
related treatment performed by the referring vet.
Please bear with us when you submit your insurance
forms as we must process all claims by hand, and this is a time-consuming
procedure. We will of course try to process all claims as fast as is possible.
Queries on a processed
claim If you are checking if a
claim has been sent on our end, we will be able to tell you that over the
phone. However, any queries specific to your policy or insurance account must
be made directly to your insurance company.